LIMITED WARRANTY FOR THE UNITED STATES

Important: By using the Products, you are agreeing to be bound by the terms of this limited warranty. Do not use your product until you have read all terms of this limited warranty. If you do not agree to the terms of this limited warranty, do not use the Product and return it within the applicable return period (for purchases from RIEDEL, the return policy can be found at www.riedel.com/en-us/return-policy).

We Crystal of America, Inc. (“RIEDEL”) warrant your product (“Product”) against defects in materials and workmanship when purchased directly from RIEDEL or a RIEDEL authorized reseller in the United States. This warranty is extended only to the original end-user purchaser or the person receiving the Product as a gift and shall not be extended to any other person or transferee. This warranty is valid for a period of one (1) year from the date of original retail purchase or date of delivery (if later than the date of purchase).

Because RIEDEL cannot control the quality of products sold by unauthorized sellers, this warranty does not apply to products that are purchased from sellers other than RIEDEL or a RIEDEL authorized reseller in the United States, unless otherwise prohibited by law. RIEDEL reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites or marketplace storefronts.

Due to technical reasons and because of the materials used in the course of the production of glass Products, deviations may occur between Products from the same series, in particular with respect to size, weight, ovality, or the vertical axis according to the relevant technical drawings, which cannot be controlled by RIEDEL. Handmade Products or handmade Product parts may be subject to sample and size deviations. All such deviations between Products, in particular compared to earlier deliveries of the same Product, therefore do not constitute a defect and do not entitle you to warranty coverage. This warranty does not cover defects due to normal wear and tear or damage due to misuse, alteration to the product, or negligence.

For warranty service on a covered warranty defect during the warranty period, contact RIEDEL by email at webshopusa@riedel.com or by phone at 1-888-4-RIEDEL (1-888-474-3335). Prior to providing warranty service, RIEDEL may require you to provide proof of purchase details, including but not limited to a receipt or sales invoice. In the event of a justified complaint about a Product deviation beyond those uncontrollable deviations as detailed in the immediately preceding paragraph, RIEDEL shall replace the allegedly defective Product. If RIEDEL, for whatever reason, is unable to provide you with a replacement Product, you will be entitled to a refund for your purchase.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

To the extent permitted by law, this warranty is the sole and exclusive warranty provided by RIEDEL, and there are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products (including but not limited to any warranty of merchantability, satisfactory quality, fitness for particular purpose, title, and non-infringement) are limited in duration to the duration of this warranty. RIEDEL’s liability shall be limited to the original purchase price. Under no circumstances shall RIEDEL be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract, or strict liability. Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

If you have any questions about whether a seller is authorized, call us at 1-888-4-RIEDEL (1-888-474-3335) or email us at webshopusa@riedel.com.

If you would like a physical copy of this warranty, feel free to print this webpage or call us at 1-888-4-RIEDEL (1-888-474-3335), and we would be happy to send you a copy.

Updated: October 1, 2025